Policies

I LOVE LASH has been created to be a relaxing and fun atmosphere for our guests and an enjoyable environment for our team of technicians. We adhere to certain policies to benefit you, our clients, and our valued team of professionals.. We welcome you and will work hard to provide a great experience as we hope to become your favorite I LOVE LASH SALON in FORT LEE and TENAFLY, NJ.

Customer Satisfaction

Customer satisfaction is the most important thing to us!!! , we want you to absolutely adore your lashes and your experience with each and every technician at I love lash studio. If for any reason you are unhappy with the results or anything at all, please contact us within 3 days ​so that we can schedule an appointment to fix any issues.

Refill & New Set Policy

For the quality of services, please respect our refill date. 5~17 days considers as 2 weeks retouch. 17-24th days considers as 3 weeks retouch. After 24th days, it will be automatically new set because glue bonding period/ hygiene issues. We do not accept any refill customers from other salons. We request customers to get a removal & new set, if you done your lashes by other salon before you come to I Love Lash. For those who looking for refill, we cannot guarantee falling off lashes and different style(product, curl, length, etc).

Late Policy​

If you arrive late, we will do our very best to accommodate you however, time may not permit for us to honor your full service and your appointment may be shortened and/or rescheduled to ensure we are on schedule for our next client. If you arrive 15 minutes late or more we will need to reschedule your appointment.(will be added on no-show& cancellation history)  Our technicians wish to provide you with the absolute best quality of work, please be on time. Time is Gold for every individual. Thank you

Cancellation Policy

For the courtesy of our technicians, and clients on a waiting list, we do ask for 24-48 hours advance notice to cancel or reschedule an appointment. If you have histories of no show and cancellation more than 2x, need to make a deposit and pay the penalty fee. If you have an appointment on weekend, please notify us 48 hours from your appointment time.
Otherwise, a fee of 50% of the service will be charged to the client. Clients who has histories of cancellation or no- show will be asked to pay a fee of 50% of the service when you make an appointment (or voucher number is required to book and we will redeem your voucher when you make an appointment). Please respect our policy and other customer’s schedule as well. Thank you

Expired Voucher Policy

We honor expired voucher, however when you using expired voucher you must pay the difference from original price. 50% promoted price for new client cannot be combine to use. This voucher policy also applies to customers who has expired package.

(The Merchant is responsible for permitting you to redeem the Voucher for at least the amount paid, even after the promotional value has expired. The amount paid WILL NEVER EXPIRE. The promotional value of a traditional Voucher may not be combined with other offers and no portion of its value is intended to cover tax or gratuity.-groupon)

Children Policy

For the safety of your children and as a courtesy to other clients we ask that you make child care arrangements before your appointment. Our work is very detail orientated and involves an extreme amount of concentration and focus. Please understand this is for your safety and the safety of your children. We want to provide the most enjoyable and relaxing experience for everyone. We do not allow anyone under the age of 13.

Promotion Policy

Special 50% off offer is only valid for new customers(Groupon&Living social etc). If you purchased more (gift etc) you can use it, but must pay difference from original price.

All the promotion cannot combine with any special offer. Special offers include referral credit, review, holiday, point coupon etc. (Please present the coupon/ valid id to receive discount.) Promoted price is only valid from original total. Any promotion above 20% is CASH ONLY.  Package is excluded from any promotion.(buy 4 (2 weeks refill) and get one free). Birthday promotion is one time use only for the birthday month(must present valid ID). Jewelry is excluded from any promotion.

  • WE SUGGEST TIP ON ORIGINAL TOTAL for quality of services. THANK YOU!

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